IOS – Internet not working on iPad mini with iOS 7


Since a couple of days internet connected applications (such as facebook) have stopped working on my wife's iPad mini which has iOS 7.1.2.

Further symptoms:

  • internet works in Safari
  • internet doesn't work in Facebook (though it works with the messenger component), the app store, Dropbox
  • trying to install updates fails (seems to time out, doesn't even start downloading)
  • tried to sign out from the Apple account (Settings -> iTunes & App store) and sign back in, however it won't let me sign in (tried multiple times and confirmed that the account details are correct by signing in on a PC)
  • tried rebooting multiple times to no avail

Any ideas what could be done? I will try to connect it to a PC having iTunes later to see if can help – also will try to update it to iOS 8.4 (hopefully it's possible to do so without being signed in to the apple account).

Best Answer

I solved it - turns out the problem was a flaky internet connection! The clue was that I was unable to sign in to iTunes on my Windows laptop (the connection was timing out), even though I could do the same on my Linux laptop.

I rebooted the router and then was able to sign in to the iCloud account from the iPad and everything started working. I also updated it to iOS 8.4 just in case :-)