There's a bit of a story, but the nub of the issue is we have forgotten the answers to the security questions on an Apple ID used for purchasing apps and music and can't reset the answers / questions due the security email address pointing to an account we don't control.
Here's the rest of the story…
Being the good son I am, I bought my mother an iPhone4s for her birthday.
Now, don't get me wrong – my mother is fairly tech savvy considering her age. She runs her company's website, manages a Facebook community, and shares pictures of her grandsons via Gmail. But Apple Accounts is what stumped her.
She registered and signed up her Apple account using her iPhone, all nice and well. When she came to making her first purchase on the AppStore, she was asked the security questions. The questions were phrased in Hebrew, and for the life of her she couldn't remember the answers. To make matters worse, she did not know whether she answered them in Hebrew or English.
This is where I stepped in. After trying out dozens of combinations, I resorted to resetting her security questions via her account page. But alas, the security email points an email account with a typo, rather than her main defined email account.
Still I did not lose hope, and sent an email to Apple support, which instructed me to contact their security team via the phone number in this page. The phone number provided for Israel does not work (I think it's disconnected or out of service).
I tried contacting Apple Support in the US, but they claim that the device, as identified by its serial number is not covered by Apple support. Great.
What can I do at this point? I'm at a loss.
I really don't want her to open a different account. How can I help her salvage this one so she can answer the three security questions when they are asked for adding new devices or adding a credit card to the account?