# MacOS – iMovie 10.0.1 Upgrade/Install Fails With “an error has occurred” Message

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The download in the App Store can't be installed, restarted, or deleted.
This is for iMovie 10.0.1 as of December 23, 2013. I followed a discussion forum and tried a suggestion that said remove the application from finder. Unfortunately, this left me without the iMovie application and did nothing to change the status of iMovie from "downloaded". So, I can't even start over or resume. Is there a clean way to get out of this mess? The forums go on and on with various solutions and responses that say that one "…worked for me!".

My system software is OS X 10.9.1 running on a MacBook Pro Retina 15-inch, Early 2013.

To investigate the problem, please run Console to check the recent logs for more details (look for com.apple.installd).

In example, I had something like:

com.apple.launchd[1]: (com.apple.installd[69518]) Job appears to have crashed: Abort trap: 6
ReportCrash[69520]: Saved crash report for installd[69518] version 332 to /Library/Logs/DiagnosticReports/installd_2014*.crash


If you see the crash in your logs, then check the backtrace under System Diagnostic Reports, so there is something like:

Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSKeyedUnarchiver initForReadingWithData:]: incomprehensible archive


The reason for that could be that some of the downloaded files are corrupted.

So to solve that, you have to remove these files and try again.

Simple solution

2. Run Finder and go to (CMD+Shift+G): /private/var/folders.
3. Trash all the folders from that folder (e.g. vp, zz).
4. Run App Store and re-try.

In case something bad happens, restore these removed files from your Trash.

From Terminal check if you've temporary files here:

ls -la /private/var/folders/*/*/*/com.apple.appstore


And then try to remove them (you may backup them first just in case):

rm -frv /private/var/folders/*/*/*/com.apple.appstore


Warning: Make sure you won't do any typos (like adding space between the folders), as you could remove the wrong files!

And re-try to run installer again.

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