MATLAB: Do I receive an “Install Error” when installing a support package in MATLAB R2016bWhen installing a support package in MATLAB R2016b, I receive the following error:Install ErrorThere was a problem installing the third-party software. To resolve this issue, contact Technical Support.How do I resolve this error? Best AnswerStarting in MATLAB R2016b, support packages are now installed through the Support Software Installer (SSI), which resides in Add-Ons Explorer. As a result, in order to use Add-Ons Explorer, MATLAB must be configured to use your company's network proxy settings. To configure the proxy settings for MATLAB, reference this article:How can I configure my proxy server settings within MATLAB?If proxy settings are configured correctly and this error still appears, create a help ticket at http://www.mathworks.com/support/contact_us/. Be sure to attach your MATLAB installer log file to that help ticket. More information on locating your MATLAB installer log file can be found here:Where are the MATLAB installation log files located? Related QuestionDo I see “error using matlab.internal.support software installer/launch windows helper” when trying to install a support package in LinuxHow to install a Support Package for R2016b and laterDo I receive a “Support Software Installer Error” when installing a Support Package on WindowsDoes an error occur while starting MATLAB when installing a Support Package with install_supportsoftware.exeDo I receive the error “There are no compatible support packages available to install from this location”Do I get an error saying “Error installing third-party software SSHPASS” when installing the Raspberry Pi Support package on the MacI can’t install add-ons!