Yesterday, I added a password containing a
! to my BIOS. Unfortunately, the password prompt that asks for the password when you boot doesn't let you write a
! (i.e. the little
* isn't added and it tells me it's the wrong password).
So I Googled how to remove that password and stumbled upon this previous question.
So I have 3 options:
Miraculously find a way to enter a
Find someone at ASUS that can give me the rescue password
Open up the computer, remove everything that could provide power to the motherboard and hope that it either removes the password or resets the date to a date for which the rescue password is known
Any help in either direction is welcome.
About finding a way to write the
!, my computer has a QWERTY keyboard so
Shift + 1. I also tried to write it using
Caps Lock but it didn't work. Since my keyboard was originally an AZERTY and I changed it, I also tried using it as an AZERTY or plugging a USB AZERTY keyboard but both were considered as QWERTY keyboards (or at least as keyboards where the keys that add little
*s are exactly the same as on QWERTY keyboards).
I also tried (as suggested in an answer) to use the ASCII code
Alt looks like it gets ignored since it adds two
So a solution in that direction seems unlikely.
About finding someone at ASUS, I tried the customer support in France by phone and in North America by chat. Both told me that I had to send it to a repair center and that it would be an out-of-warranty repair because it concerned the BIOS. And either they didn't know the rescue code existed or they weren't allowed to even mention its existence.
I also tried to ask to ASUS Twitter feeds. I got answers telling me to contact customer support directly and one answer from ASUS France telling me to log into Windows and change the date to a specific date for which they had the rescue password. Unfortunately, I am prompted for the password whenever I boot so I can't get into Windows.
I also sent emails to every customer support thing I found but so far I didn't receive any other answer.
I could open the computer and I already did it once to replace the keyboard. But I really would prefer not to mess with things I don't understand again. Plus I'm not even sure it'll reset either the password or the date. So that's my last resort solution.
I haven't been able to recognize any pattern in the sequence of rescue passwords.
Here's what I have so far (top line is character, left column is indice at what index it appears in the string):
0 1 2 4 9 A B C D H L O 0 237 246 106 109 106 1243 575 109 215 105 355 244 1 220 215 95 100 125 1265 575 120 245 140 310 240 2 200 240 120 120 120 1201 620 110 280 110 299 230 3 230 190 130 130 140 1240 561 110 209 100 370 240 4 280 210 120 110 100 1170 620 100 240 100 340 260 5 120 360 0 0 60 1171 949 60 120 240 480 90 6 240 0 111 0 0 1260 720 0 600 0 719 0 7 190 240 120 0 120 1079 941 120 480 0 360 0 Total 1717 1701 802 569 771 9629 5561 729 2389 795 3233 1304
Other things tried:
- I tried entering 3 wrong passwords as suggested in this page linked in the previous question but instead of giving me a code, it gets stuck on
Potentially relevant information:
It's an ASUS RoG G751JY bought about a year ago
I did a fresh install of Windows (so there is no more recovery partition)
That's it. Thanks in advance for your help.