Windows – Explorer.exe keeps crashing if effects are enabled Error Status Code: c0000185

desktop-effectshard drivepagefilewindows 7windows-explorer

The explorer.exe keeps crashing before every minute after starts when all the effects are activated.

These are the details of the error:

Problem signature:
  Problem Event Name:   InPageError
  Error Status Code:    c0000185
  Faulting Media Type:  00000003
  OS Version:   6.1.7600.2.0.0.256.48
  Locale ID:    1033
  Additional Information 1: a7aa
  Additional Information 2: a7aa91f17ea749d42a4de3b390fa5b3d
  Additional Information 3: a7aa
  Additional Information 4: a7aa91f17ea749d42a4de3b390fa5b3d

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I suspect there's a problem with my hard drive ('cause I already have to format/install twice before this error) but not pretty sure why if I disable all the effect (Performance options) help to stop the issue.

Update 1

I have just installed Service Pack 1 and the problem persists.

Update 2

I already uninstalled and installed drivers from HP and the explorer.exe crashes just after I enable effects.

Update 3

I'm testing every effect, to try figure out, if particular one of them cause the explorer.exe to crash.

  • "Use visual styles on windows and buttons" – Tested and passed (more than 5 minutes with out crash).
  • "Enable Aero Peek" – Tested and passed (more than 5 minutes without crash).

  • "Smooth edges for screen fonts" Tested and passed (more than 5 minutes without crash).

  • "Smooth-scroll list boxes" Tested and passed (more than 5 minutes without crash).

  • "Use drop shadow for icon labels on the desktop" Tested and passed (more than 5 minutes without crash).

  • "Slide open combo box" Tested and passed (more than 5 minutes without crash).

  • "Show windows content while dragging" Tested and passed (more than 5 minutes without crash).

  • "Shouw translucent selectino rectangle" Tested and passed (more than 5 minutes without crash).

  • "Show thumbnails instead of icons" Tested and passed (more than 5 minutes without crash).

  • "Show shadows under windows" Tested and passed (more than 5 minutes without crash).

  • "Show shadows under mouse pointer" Tested and passed (more than 5 minutes without crash).

The problem is back if I choose "Let windows choose what's best for my computer"

Update 4 it seems fixed with this

Well I just delete pagefile (actually, disable/delete pagefile.sys) from "Performance Options window at Advanced tab" ( go to Control Panel->view advanced system settings) and reboot.

Note if you are not able to open Control Panel:
Try this one of these:

  1. Press WindowsKey+R to open "Run" windows and type: control sysdm.cpl
    • Then go to the Advanced Tab and click "Settings" at the Performance Section
  2. From the File menu at Task Manager (Ctrl+Alt+Supr) then "New Task (Run)" and Then go to the Advanced Tab and click "Settings" at the Performance Section

After that:

Also run this command to delete the hiberfil.sys

powercfg –h off

And turn it on again:

powercfg –h on

Reference Delete hiberfil.sys

I try this, because of this thread: In Page Error not pretty sure if is the solution or why but explorer.exe stop crashing even with all the effects activated, I'll post tomorrow to tell you if the the crashing continues or stop.

But if the problem is the HDD, well I will quote the last message at the forum thread:

Just rebuild the page file and see if that helps…

Which if the disk is dying is just working around the issue, perhaps for a very short period of time, at which point much of your data may become corrupt.

If you can easily put the HDD in another machine to get a backup, do so. If it comes up clean, that's great, if it doesn't, you have a chance to get a backup of critical stuff and replace the HDD.

Update 5 still working

I try some test from the hp utility:

  • Start test: Failed
  • HDD test: Disk not installed << kind of weird I just boot after that.

And just to mention, after the update 4 the explorer.exe didn't crash anymore.

Update 6 running some tests with HDDScan:

  • Short self-test: error with read elemetn failed << stops at 10%
  • RD-Test still running, but at 100%:

    < 5ms  3717065
    < 10ms 17621
    < 20ms 29628
    < 50ms 46193
    < 150ms 4775
    < 500ms 157
    > 500ms 48
    Bads 34
    

Last update:

By the way, after the update 4 (delete pagefile.sys) the problem didn't come back

But everything points to the HDD, probably is "dying" or have some bad sectors just in the "right place".

Some refs:
Here: answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-7-explorer-crash-bug-explorer-has-stopped/06f4ac0c-e486-491e-8861-30903b8791b1

at the link above the error status code is "c000009c" but we share the Fauling Media Type: "00000003".

And here: support.microsoft.com/kb/884070 please add the http…

It saids that both (and others) status error code are pretty much the same or relateds.

More information for advanced users
The following error signature applies to the error message that is mentioned in the "Symptoms" section.

EventTypeName NTStatusCode
InPageError c000009c or C0000185 or C0000102 or C000003F or 00000002 or 00000003

Some previous attempts, before posting:

  • I already replace shell32.dll and explorer.exe using the Windows 7 DVD
    • Reference: youtube.com/watch?v=FT42A6iYWj8
Sorry because of the spam restriction for new users I just can use two hyperlinks
  • Run chkdsk c: /f
  • Run sfc

My regards !

Laptop Model: ProBook 4520s
Windows Version: Profesional 32 bits.

Best Answer

  • Actually, I don't think this is a disk error.

    I think it is more likely to be either a component error, either memory or the graphics. Alternatively, it might be the graphics card driver.

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