My laptop is plugged in, charging but power is not increasing


I'm using a Dell Inspiron 14 R.

Yesterday I got the notification to plug the laptop into power source when the charge became low at 13%, so I plugged it to the power source and it showed charging.

But since then the battery power % is not increasing, it is still staying at the same 13%. At the same time it is showing plugged in and charging when I hover over the battery symbol. The battery meter shows that the battery is performing normally.

I did the hard reset by pressing the power button for 30 seconds by removing the battery and charger. Still no change. Any help!

PS: The battery and charger are genuine Dell products. This is my second genueine Dell battery I bought 6 months ago

Best Answer

As my laptop issue is now resolved, I'm posting answer myself. I contacted Dell service, after some phone calls as it was hard to understand what the real issue was and there was no error codes showed in the Dell system diagnostics, they sent a technician to check the system. The technician checked the system by inserting a same battery as mine and it also shown the same issue. He also checked my battery by inserting into another system and my battery charged. From this they came to the conclusion that the issue is with the mother board. Then he registered the complaint and ordered a mother board and after two days they came with a new mother board and replaced.

Now my laptop is working fine. I'm now getting a battery backup of up to 4 and a half hours.