Office 365 – How to take a user off retention hold


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Outlook says that a user is on Retention Hold, but I can't find where on the Office 365 portal to disable it – any ideas?

Best Answer

When a .PST is imported to an online Exchange mailbox, it is automatically placed on retention hold. Presumably the hold is to prevent the retention policies in use from deleting message that may be outside the date range,thus giving the user some time to go through the emails first.