Problems with webcam

driversskypetroubleshootingwebcamwindows 7

My friend is using Windows 8.1, and he has a webcam. He says it is working very well even without installing drivers.

Webcam is A4tech – PK-331F.
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I asked for this webcam for use.

I plugged in the webcam, and Windows detected it and installed drivers automatically. Then I opened Skype to check the webcam. I got a message from Skype that said, "Your webcam has microphone." When I clicked over it, it directed me to sound settings where it showed that the webcam microphone was working. I went to video settings, but the webcam wasn't listed there.

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As you can see in the image, the webcam is not listed. It is listed in Device Manager but isn't listed in Skype.

I am using Windows 7 Professional 64-bit. Any idea why this is happening?

Here is the hardware lds from webcam installed drivers.


I found an question related to webcam. After the reading answer, I read that OP had problem with its PC. I am sharing my PC specifications if that helps.

Dell Optiplex 960
Dell Inc. 0H634K (Motherboard)
Intel core 2 Duo E8500 – 3.1 Ghz
5GB Ram
AMD Radeon HD 5450 1GB
Windows 7 Professional 64-bit

Best Answer

  1. Download the desired driver.
  2. Save it somewhere where you will remember after the download has been completed.
  3. After successfully downloading the driver, do not open the driver file until you make sure the following has completed: Uninstall any original drivers for the webcam from the PC.
  4. After the original webcam driver has been removed, open the downloaded file.
  5. Install the downloaded driver/s.
  6. When it's successfully installed, restart your PC.
  7. After you have restarted your PC, plug the webcam into your computer and it will automatically recognize the new hardware.