Windows – Samsumg WEP470 bluetooth headset won’t work in Windows 7

bluetoothheadsetwindows 7

I'm trying to use my Samsung WEP470 bluetooth headset with Windows 7 for VOIP apps. When I try to "Add a Bluetooth Device" in the control panel, it detects the headset and installs a driver. However, at the end of driver installation, I see the error message, "This device cannot start. (Code 10)"

I've deleted the WEP470 profile and uninstalled the driver several times. Every time I try to pair it again, the profile is created and Windows 7 starts installing the driver, but fails at the end with the Code 10 error.

I'm using the Microsoft Bluetooth transceiver that came with my Microsoft IntelliMouse Explorer for Bluetooth, and the mouse works fine.

From other posts, it looks like the headset should just work, as long as I have the Bluetooth transceiver's drivers properly installed. Any ideas what I'm doing wrong?

Best Answer

have you downloaded and installed the Microsoft bluetooth stack if so you may need to update your bluetooth profiles for your bluetooth module