At the office we have a Samsung CLP-610ND colour laser printer which has been the best printer we've ever used. After several years with never a paper jam a new problem arose where we get a paper jam every single time.
We've actually bought a new printer rather than pay for a technician to fix the Samsung but it goes through toner cartridges much faster so we're trying to see if there's a common simple problem that affects this model that we can fix ourselves.
Anyone else had this problem? (Google and the Samsung site have not come up with anything yet)
UPDATE more details…
- The display says "Paper jam 1" which means inside the machine.
- The paper is always just there when we open the front cover and comes out easily without a struggle.
- We can't find any obviously worn out, loose, or damaged parts. It is a little squeaky sounding since we're close to the ocean there is plenty of salt in the air but no obvious corrosion.
- Some of the small rollers are a slightly different diameter in the middle compared to the ends but maybe this is by design?
- The "jam" occurs early in the paper path, before the page gets to where the actual printing is done.
- When we power on, as part of the printer's self-test, two blank pages are fed through the system perfectly with the jam not occurring until the third page.