Samsung CLP-610ND paper jam


At the office we have a Samsung CLP-610ND colour laser printer which has been the best printer we've ever used. After several years with never a paper jam a new problem arose where we get a paper jam every single time.

We've actually bought a new printer rather than pay for a technician to fix the Samsung but it goes through toner cartridges much faster so we're trying to see if there's a common simple problem that affects this model that we can fix ourselves.

Anyone else had this problem? (Google and the Samsung site have not come up with anything yet)

UPDATE more details…

  • The display says "Paper jam 1" which means inside the machine.
  • The paper is always just there when we open the front cover and comes out easily without a struggle.
  • We can't find any obviously worn out, loose, or damaged parts. It is a little squeaky sounding since we're close to the ocean there is plenty of salt in the air but no obvious corrosion.
  • Some of the small rollers are a slightly different diameter in the middle compared to the ends but maybe this is by design?
  • The "jam" occurs early in the paper path, before the page gets to where the actual printing is done.
  • When we power on, as part of the printer's self-test, two blank pages are fed through the system perfectly with the jam not occurring until the third page.

Best Answer

I have the same problem. As soon as I start the machine, the paper keep pulling out, and around the 3rd paper. The machine stopped with error jam1.

Could not get it fix. But from what I've looked over internet with other samsung CLP laser printer.

It could be the sensor problem. And I find 2 sensor located near the bottom of the paper trap (you need to upside down the printer). 1 at the top where near the heating tonner.......( I assume!)

This is the samsung support site mention about the jam1. (2nd sensor problem)

here is the Youtube video of other CLP printer having jam problem. And it can be fix by replacing the sensor.

you can buy the sensor at I had the look of the sensor, I believe samsung use the same senosor along on the product line which mean you can just use other CLP printer sensor.