Windows 10 Can’t Play Any Media

audiogpuvideowindows 10

For the past few months, if my machine is on for too long it can't play any video or audio files. This happens in the browser and using native players (WMP, etc…). Restarting my machine fixes the issue, but if it stays on for more than a week or so, the issue happens again.

Audio and video play perfectly fine before the issue kicks in.

In the browser it doesn't matter if I use a flash or html5 video player. I've tried forcing software decoding in Chrome and VLC Player and that didn't helpe either.

Interestingly enough, the broadway.js samples do play, which uses software rendering, but GPU tests (such as bmark) work as well.

Here's my system information:

OS Name Microsoft Windows 10 Pro
Version 10.0.14393 Build 14393
BIOS Version/Date   American Megatrends Inc. P3.20, 6/7/2016
Installed Physical Memory (RAM) 32.0 GB
Processor   Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s)

Display
Name    NVIDIA GeForce GTX 950 (driver 21.21.13.7633)

Audio
Name    Realtek High Definition Audio

What else would be necessary to help troubleshoot this?

To those downvoters: why? Please let me know in a comment so I can address your concerns.

UPDATE It looks like it is an audio issue. It started happening again, and I went to go check on the audio service, and found that it's status was "restarting" and that I couldn't take any other action on it.

If I try restarting the Windows Audio Endpoint Builder service, I get an error that says:

Error 1061: The service cannot accept control messages at this time.

which I'm assuming is because the audio service is stuck in a state where it can't receive events.

There is one entry in the event logs (posted below). I can't figure out what to do from here.

Log Name:      System
Source:        Microsoft-Windows-Kernel-PnP
Date:          1/22/2017 3:42:58 AM
Event ID:      225
Task Category: (223)
Level:         Warning
Keywords:      
User:          SYSTEM
Computer:      Eliezer
Description:
The application \Device\HarddiskVolume3\Windows\System32\audiodg.exe with process id 7192 stopped the removal or ejection for the device HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_18491151&REV_1000\4&2d40c0df&0&0001.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />
    <EventID>225</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>223</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2017-01-22T08:42:58.528951400Z" />
    <EventRecordID>12440</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="716" />
    <Channel>System</Channel>
  </System>
  <EventData>
    <Data Name="ProcessId">7192</Data>
    <Data Name="ProcessNameLength">52</Data>
    <Data Name="ProcessName">\Device\HarddiskVolume3\Windows\System32\audiodg.exe</Data>
    <Data Name="DeviceInstanceLength">76</Data>
    <Data Name="DeviceInstance">HDAUDIO\FUNC_01&amp;VEN_10EC&amp;DEV_0900&amp;SUBSYS_18491151&amp;REV_1000\4&amp;2d40c0df&amp;0&amp;0001</Data>
  </EventData>
</Event>

Best Answer

  • The fact that audio files don't play either suggests to me that the audio drivers might be the culprit.

    It is possible that during a Windows update, the audio drivers got changed to Microsoft's drivers. Try to switch them over to your mainboard manufacturer's published drivers instead if that's the case.

    It may also be the case that an update may cause the drivers to malfunction after a while, you could also check if there's an update for them.

    If that's not the case you can check the video drivers too - make sure you're using NVidia's drivers not Microsoft's.

    UPDATE:

    You can also check some possible fixes here -> http://www.makeuseof.com/tag/no-sound-7-tips-fix-audio-issues-windows-10/

    Especially the Windows Audio service one. Although, that guy should produce a log event when stopping unexpectedly.

    UPDATE 2

    Try to see if you have updates for your mainboard drivers. And also if you have an update for the BIOS, because it looks like some really low level problem.

    Reference: http://www.tomshardware.co.uk/forum/id-2896941/audio-crashing-audiodg-issue.html

  • Related Question