Windows 10 doesn’t shut down properly

shutdownwindows 10

I have visited tons of websites and watched dozens of Youtube videos, yet I can't find a solution to my problem.

I recently upgraded my laptop to Windows 10, and now it won't shutdown properly.

I have turned off fast startup and sleep mode from power options.

Here is what happens:

  1. Start menu > Power > Shut down
  2. It exits windows and apparently turns off (black screen)
  3. The power lights are still on and my computer apparently doesn't shutdown.

Best Answer

This worked for me:

Device Manager/ System Devices/ Intel(R) Management Engine Interface

Then: right click properties and select driver (currently version 11.xxx), uninstall and OK.

Next reboot, check driver - should have rolled back to an earlier version, mine is 9.5