Windows 10 PC unable to access shared folder on NAS

ntlmsmbwindows 10

My Windows 10 PC is unable to access a shared folder of my NAS.

The NAS does not appear under Network and when I try to enter the address \\mynas or \\<ip> I just have an error message "Windows cannot access \\mynas".

The NAS is correctly listed and I can browse the folders from an Android phone using several apps like Ghost commander or ES File manager.

I tried disabling the firewalls on the Windows 10 PC, it does not change anything. I have checked all the "network share" settings and everything seems ok.

So I did a packet capture using wireshark. And what happens is that everything goes well, at the start. Windows retrieve the NAS ip address from its netbios name and start the protocol negotiation. But as soon as Windows received the "Negotiate Protocol Response" from the NAS, it closes the TCP connection. Windows then does a 2nd try, but the same thing happens.

Here is the "Negotiate Protocol Request" sent by Windows:
enter image description here

Here is the "Negotiate Protocol Response" sent by the NAS:
enter image description here

The next packet is a TCP RST,ACK from Windows

Best Answer

This error indicates it requires the SMBV1.0. If you use Windows 10 1709, by default SMBv1.0 is disabled. Reinstall it to access the NAS with PowerShell command:

Enable-WindowsOptionalFeature -FeatureName SMB1Protocol -Online