The Issue at Hand
The 4 Rear USB 3.0 ports on my motherboard do not work in Windows 10. I have attempted to install the AMD B350 Chipset drivers from both the AMD website and the Manufacturer site but they fail to install and produce a working USB 3.0 driver.
I can detect devices such as a keyboard or usb drive in BIOS and can boot into a Linux Live environment off of the USB 3.0 ports as well as use a keyboard and transfer files between the USB 3.0 ports. They simply do not work in Windows 10. This has been an ongoing problem since I built this computer in July.
- AMD Ryzen r5 1600 Processor
- MSI B350 PC Mate Motherboard
- AMD RX 480 4 GB MSI Gaming X Graphics Card
- Windows 10 Education 1709 (Installed as 1607)
- Various Wired and Wireless Keyboards and USB Drives
What I have done so far
As noted above I have downloaded the available chipset drivers for my motherboard at both AMD and MSI, but they fail to install properly. They overwrite or conflict with my Graphics Driver when I use the installer. When I search through the folder for the specific Windows driver file and attempt to manually install the USB 3.0 controllers, Windows reports that this is an update for Windows 7 and incompatible with this system.
According to this thread on reddit, if you want to install the chipset drivers you must wipe out all of the old AMD drivers using a clean install utility such as DDU or the AMD cleanup tool, then install the chipset drivers first before the graphics driver.
I just want to know if anyone else has had this issue and if the possible solution will work before I move forward.