Windows 10 USB 3.0 Issue on AMD Ryzen B350 Motherboard

driversgraphics cardmotherboardusbwindows 10

The Issue at Hand

The 4 Rear USB 3.0 ports on my motherboard do not work in Windows 10. I have attempted to install the AMD B350 Chipset drivers from both the AMD website and the Manufacturer site but they fail to install and produce a working USB 3.0 driver.

I can detect devices such as a keyboard or usb drive in BIOS and can boot into a Linux Live environment off of the USB 3.0 ports as well as use a keyboard and transfer files between the USB 3.0 ports. They simply do not work in Windows 10. This has been an ongoing problem since I built this computer in July.

Computer Specifications

  • AMD Ryzen r5 1600 Processor
  • MSI B350 PC Mate Motherboard
  • AMD RX 480 4 GB MSI Gaming X Graphics Card
  • Windows 10 Education 1709 (Installed as 1607)
  • Various Wired and Wireless Keyboards and USB Drives

What I have done so far

As noted above I have downloaded the available chipset drivers for my motherboard at both AMD and MSI, but they fail to install properly. They overwrite or conflict with my Graphics Driver when I use the installer. When I search through the folder for the specific Windows driver file and attempt to manually install the USB 3.0 controllers, Windows reports that this is an update for Windows 7 and incompatible with this system.

Possible Solution

According to this thread on reddit, if you want to install the chipset drivers you must wipe out all of the old AMD drivers using a clean install utility such as DDU or the AMD cleanup tool, then install the chipset drivers first before the graphics driver.

I just want to know if anyone else has had this issue and if the possible solution will work before I move forward.

Best Answer

After further testing I have found the solution thanks to user Ramhound. Windows 10 device manager had to be forced to find USB 3.0 drivers manually using this method and now all USB ports work. No other steps seem to be needed however I did update to the latest BIOS, chipset, and graphics drivers anyway.