# Windows – Can’t change or set password in Windows 7

I'm trying to set up a new user in a Win7Pro computer. The computer has HP ProtectTools enabled.

I cannot set the password from within HP ProtectTools or the User Accounts control panel, when logged in either as myself (administrator) or as the new user. I also cannot use net user <newuser> <newpasswd> from an admin-level command prompt, nor can I use the Local Users and Groups pane of the Computer Management dialog.

Whenever I try to do set the password in any of these ways, the dialog or command prompt freezes. For Control Panel and ProtectTools, the dialog turns 50% white, and mouse starts spinning. For cmd and Computer Management, I get the helpmsg 2245:

However, the Local Security Policy administrative tools applet has Password Policy set to:

• Minimum password age: 0 days
• Minimum password length: 0 characters
• Password must meet complexity requirements: Disabled
• Store passwords using reversible encryption: Disabled

In short, there should be no requirements.

Why do I get this message, and how can I resolve it?

I've just taken a look at the Password Policy on my computer (Win 7 Ult 64-bit) and even though I am never prompted to change my password, the value of Maximum password age is set to 42 (default). I know that when it is set to 0, a user's password will never expire, so you should be having no problems setting a password.
I've also tried with the value set to 0 and I haven't been able to replicate your problem. You could try changing the value to something other than 0 and then changing it back to 0 and see if that helps. Or you could change the value to an x number of days and tick the Password never expires option when you create a user to bypass that setting.
Finally, you could try setting a password that meets the complexity requirements as the Group Policy Object may not be applying the settings properly.