Windows – Google Chrome silently crashing on Windows 8

google-chromewindows 8

I have recently picked up a new Dell Vostro (64 bit) running Windows 8 Professional.

I have installed Google Chrome on it however it seems to silently crash each time it runs. The error log below is what seems to be reported on each occasions but it gives me little to nothing to go on.

    The program chrome.exe version 23.0.1271.97 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: 162c
 Start Time: 01cde36415ef2c4c
 Termination Time: 33
 Application Path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
 Report Id: 35d2af11-4f59-11e2-be6f-08edb948381a
 Faulting package full name: 
 Faulting package-relative application ID: 

I also see Microsoft Error reporting kicking in just prior to this crash with the following error message

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Windows Error Reporting" /> 
  <EventID Qualifiers="0">1001</EventID> 
  <Level>4</Level> 
  <Task>0</Task> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2012-12-26T12:38:57.000000000Z" /> 
  <EventRecordID>1506</EventRecordID> 
  <Channel>Application</Channel> 
  <Computer>CS-DEV-DG.coopersoftware.local</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>50</Data> 
  <Data>5</Data> 
  <Data>AppHangB1</Data> 
  <Data>Not available</Data> 
  <Data>0</Data> 
  <Data>chrome.exe</Data> 
  <Data>23.0.1271.97</Data> 
  <Data>50be88d8</Data> 
  <Data>01b3</Data> 
  <Data>133120</Data> 
  <Data /> 
  <Data /> 
  <Data /> 
  <Data /> 
  <Data /> 
  <Data>C:\Users\Dean\AppData\Local\Temp\WER3A60.tmp.appcompat.txt C:\Users\Dean\AppData\Local\Temp\WER3A9F.tmp.version.xml C:\Users\Dean\AppData\Local\Temp\WER3AB0.tmp.WERInternalMetadata.xml</Data> 
  <Data>C:\Users\Dean\AppData\Local\Microsoft\Windows\WER\ReportArchive\Critical_chrome.exe_351ac63943b3fadc1a9bcda2dae6a793d347758_08333ea6</Data> 
  <Data /> 
  <Data>0</Data> 
  <Data>35d2af11-4f59-11e2-be6f-08edb948381a</Data> 
  <Data>0</Data> 
  <Data>ed03c2854bd3816327a2f2cda34099e0</Data> 
  </EventData>
  </Event>

EDIT: Process Monitor only gives the followinf for the wait chain analysis

Process Monitor Output

Best Answer

Well, it's a browser app data related problem. It can be fixed by just removing & re-creating the app data files as follows:

  1. Click Start, type "AppData" in the Search Box.
  2. Press ENTER.
  3. Open the following directory: ..\Local\Google\Chrome\User Data\Default
  4. Remove all contents in it.

For more diagnostic information visit here. (don't download the "patch", it's untrusted and potentially dangerous, just follow diagnostics instructions below)