Windows – How to know what was the reason of this bluescreen error

64-bitbsodwindows 7

I got a blue screen error and after 10 seconds my Windows 7 64bit Home premium PC got restarted.

After restarting i got this reason to restart. I'm worrying if something is wrong with my PC. I have McAfee Antivirus with auto update on.

Problem signature: Problem Event Name: BlueScreen OS
Version: 6.1.7601. Locale ID: 16393

Additional information about the problem: BCCode: 3b
BCP1: 00000000C0000005 BCP2: FFFFF880210EDAEF
BCP3: FFFFF880204DF500 BCP4: 0000000000000000 OS Version: 6_1_7601
Service Pack: 1_0 Product: 768_1

Files that help describe the problem:

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This was error message of Bluescreen

A problem has been detected and Windows has been shut down to prevent
damage to your computer.

The problem seems to be caused by the following file: mfehidk01.sys


If this is the first time you've seen this stop error screen, restart
your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software
manufacturer for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.

Technical Information:

*** STOP: 0x0000003b (0x00000000c0000005, 0xfffff880210edaef,
0xfffff880204df500, 0x0000000000000000)

*** mfehidk01.sys – Address 0xfffff880210edaef base at
0xfffff880210de000 DateStamp 0x4e1ba40c

Best Answer

The issue that you are running into is that there was probably some install error, or your system doesn't meet some hidden internal spec that McAfee needs (think Toshiba, Acer, and older Dell laptops). I had this same problem and each time I did a system rollback to before I installed McAfee everything went back to fine.

This is just another one of the reasons that McAfee is a terrible piece of bloatware. The best possible solution would be to uninstall McAfee and install some other anti-virus program.

These all have a lot going for them, and are very much equivilent to McAfee in terms of robustness, and they are also free, and tend to take up a substantially smaller footprint than McAfee or Norton would.

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