Windows – iTunes sees the iPhone, but Windows 7 x64 doesn’t

64-bitiphoneusbwindows 7windows-explorer

After reinstalling Windows 7 (64-bit), it has stopped recognizing my iPhone. I can see it in iTunes but not in Windows Explorer, so I can't get the photos off. I'm having this problem on three different machines and two different iPhones (my wife's and mine). It's maddening.

I've had every version of iPhone since it first came out and I've never had this problem before.

I've uninstalled and reinstalled iTunes (currently at 10.2.1.1). I've updated iOS on the phone (currently at 4.3).

In the device manager, this is what I see:

device manager screenshot

Here's the properties screen for the unrecognized iPhone:

properties screenshot for the unrecognized iPhone device

And here's what I get after going through the "update driver" process:

enter image description here

Any ideas? At the end of my rope here…

Best Answer

Anecdotally, I have seen (in the Apple support forums) that a similar issue has been solved by installing an older version of iTunes, specifically, downgrading from 10.2.1 to 10.0.