Windows – Unable to sync iPod Touch with the PC

64-bitipoditunessyncwindows 7

I'm trying to sync a first gen iPod Touch to my PC running Windows 7 64 bit. The problem is that whenever I connect the iPod, iTunes completely freezes (if I start iTunes after connecting the iPod it will simply hang until it's physically disconnected from the PC).

I reinstalled iTunes thinking that it had been corrupted, but without any luck. I've had this problem with all the latest versions of iTunes. I've also tried using MediaMonkey and DoubleTwist. None of these apps see the iPod as being connected; DoubleTwist also freezes, just like iTunes.

The really strange thing is that I was able to sync the iPod with this PC a while back, but I now seem to have lost that ability. I don't know what changed. Windows detects the device every time it's plugged in (I can see it in Device Manager and I can browse all photos on iPod as if it were a camera). Also, I can sync it to iTunes on Mac OS X without any major problems.

Edit: after getting similar behavior in Windows XP (I got an 0xE8000065 error message), it seemed less and less like a driver issue. So I did the following:

  • a second restore from a Mac (without restoring the backup that was made in the process!),
  • changed the USB port (again), <– this is mostly out of paranoia, but it doesn't hurt to try it (it might be a problem, you can never know)
  • reinstalled iTunes (again), making sure that the drivers were correctly installed. Look in Device Manager; there's an entry in USB devices called Apple Mobile Device USB Driver (the physical file is called either USBAAPL.sys or USBAAPL64.sys, depending on your OS). This entry might not appear if the iPod/iPhone is unplugged.
  • ???
  • Profit! It worked!

I have no idea why it worked this second time (I had done all these steps before, but without any luck; it probably has to do with the fact that I did the restore, but I also had iTunes copy the backup onto the iPod after finishing), but it did. iTunes recognized the iPod as an iPhone (?!), but it correctly configured it as an iPod Touch. Now everything seems to be working.

I've marked Matrix Mole's answer as accepted since the restore probably solved my problem.

Best Answer

Not sure if you already did this or not. You can try to restore the iPod on the OSX machine, then see if it'll work with the iTunes install on the windows machine. This will lose all data currently stored on the iPod, so make sure to backup anything that isn't synced through iTunes before hand.

No guarantee that it'll work, but it's worth a shot.

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